OUTSIDE-IN THE SECRET OF THE 21ST CENTURY LEADING COMPANIES

Discover how you can transform business performance and in doing so win the triple crown - reduce costs, grow revenues and enhance service simultaneously.
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• Achieve 30-40% costs reductions within 30 days.
• Create a customer centric process engine that delivers ongoing results from the front-line to the board room.
• Learn the secrets and incorporate them into your business with immediate success.
• Understand how the structured CEMMethod can help you deliver practical results in hours. 

Understand the Secrets of successful CX Companies.

​With my compliments I would like to send you a hardcopy of Outside-In.

​To Your Success! 

"I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."
​
​Steve Melville, CIO Oracle.

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Steve's other books

2016

2018

Some of the techniques you can apply that will transform your processes and CX

Available now - ONLINE and FREE

Steve's new book
"Everyone Loves Great CX"
will be published early 2019.
It is your CX Manifesto.
​Register now for previews
​and news of its launch.

Coming 2019

Register your interest here

2010

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2005

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Steve's Articles

Articles published on LinkedIn Pulse - https://www.linkedin.com/today/author/stevetowers or click the articles below

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Articles on LinkedIn Pulse
https://www.linkedin.com/today/author/stevetowers - 70+ articles on LinkedIn Pulse 

Blog around Successful Customer Outcomes
https://www.cxobsession.com - 400+ articles on Advanced BPM

Videos
https://www.youtube.com/user/snoozers69 - Over 70 videos on the theme

Presentations in powerpoint
http://www.slideshare.net/stowers/ - More than 80 presentations (downloadable)

CPP Courses
http://www.bpgroup.org/ - 80+ courses leading to the Certified Process Professional qualification (CPP) all over the globe through 2017 (90,000+ now certified)

ACXP qualification
http://www.bpgroup.org/ - 20+ courses leading to the Accredited Customer Experience Professional (ACXP) in the USA, UK, Australia, UAE and South Africa

The Customer Experience Management Method (CEMMethod™)
http://www.cemmethod.com (now version 11)

The Certified Process Professional
http://www.certifiedprocessprofessional.com/ - Professional qualifications since 1992

Join us on Linked-In
http://bit.ly/joinbpgroup - 16,000+ members networking with ideas