Visit Steve Towers CXObsession blog
Steve has authored more than a dozen books, plus contributions to many more. These are few of the best sellers. Here are also links to resources - share and spread the words!
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Coming 2018
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2014
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2010
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2006
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2005
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2004
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1993
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Articles published on LinkedIn Pulse - https://www.linkedin.com/today/author/stevetowers
Articles on LinkedIn Pulse
https://www.linkedin.com/today/author/stevetowers - 40+ articles on LinkedIn Pulse
Blog around Successful Customer Outcomes
http://www.successfulcustomeroutcomes.net - 350+ articles on Advanced BPM
Videos
https://www.youtube.com/user/snoozers69 - Over 70 videos on the theme
Presentations in powerpoint
http://www.slideshare.net/stowers/ - More than 70 presentations (downloadable)
CPP Courses
http://www.bpgroup.org/ - 80+ courses leading to the Certified Process Professional qualification (CPP) all over the globe through 2017 (90,000+ now certified)
ACXP qualification
http://www.bpgroup.org/ - 20+ courses leading to the Accredited Customer Experience Professional (ACXP) in the USA, UK, Australia, UAE and South Africa
The Customer Experience Management Method (CEMMethod™)
http://www.cemmethod.com (now entering version 11)
The Certified Process Professional
http://www.certifiedprocessprofessional.com/ - Professional qualifications since 1992
Join us on Linked-In
http://bit.ly/joinbpgroup - 14,000+ members networking with ideas
https://www.linkedin.com/today/author/stevetowers - 40+ articles on LinkedIn Pulse
Blog around Successful Customer Outcomes
http://www.successfulcustomeroutcomes.net - 350+ articles on Advanced BPM
Videos
https://www.youtube.com/user/snoozers69 - Over 70 videos on the theme
Presentations in powerpoint
http://www.slideshare.net/stowers/ - More than 70 presentations (downloadable)
CPP Courses
http://www.bpgroup.org/ - 80+ courses leading to the Certified Process Professional qualification (CPP) all over the globe through 2017 (90,000+ now certified)
ACXP qualification
http://www.bpgroup.org/ - 20+ courses leading to the Accredited Customer Experience Professional (ACXP) in the USA, UK, Australia, UAE and South Africa
The Customer Experience Management Method (CEMMethod™)
http://www.cemmethod.com (now entering version 11)
The Certified Process Professional
http://www.certifiedprocessprofessional.com/ - Professional qualifications since 1992
Join us on Linked-In
http://bit.ly/joinbpgroup - 14,000+ members networking with ideas
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