Visit Steve Towers CXObsession blog
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Steve has authored more than a dozen books, plus contributions to many more. These are few of the best sellers. Here are also links to articles and other resources - please share and spread the words!
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Coming 2020
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The CX Professionals Playbook Available now - ONLINE and FREE
Some of the techniques you can apply that will transform your processes and CX
Articles published on LinkedIn Pulse
https://www.linkedin.com/today/author/stevetowers or click some examples below |
Register your interest here
for OI2020Vision the book |
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Articles on LinkedIn Pulse
https://www.linkedin.com/today/author/stevetowers - 80+ articles on LinkedIn Pulse
Blog around Successful Customer Outcomes
https://www.cxobsession.com - 400+ articles on Advanced BPM
Videos
https://www.youtube.com/user/snoozers69 - Over 70 videos on the theme
Presentations in powerpoint
http://www.slideshare.net/stowers/ - More than 80 presentations (downloadable)
CPP Courses
http://www.bpgroup.org/ - 80+ courses leading to the Certified Process Professional qualification (CPP) all over the globe through 2017 (90,000+ now certified)
ACXP qualification
http://www.bpgroup.org/ - 20+ courses leading to the Accredited Customer Experience Professional (ACXP) in the USA, UK, Australia, UAE and South Africa
The Customer Experience Management Method (CEMMethod™)
http://www.cemmethod.com (now version 12)
The Certified Process Professional
http://www.certifiedprocessprofessional.com/ - Professional qualifications since 1992
Join us on Linked-In
http://bit.ly/joinbpgroup - 16,000+ members networking with ideas
https://www.linkedin.com/today/author/stevetowers - 80+ articles on LinkedIn Pulse
Blog around Successful Customer Outcomes
https://www.cxobsession.com - 400+ articles on Advanced BPM
Videos
https://www.youtube.com/user/snoozers69 - Over 70 videos on the theme
Presentations in powerpoint
http://www.slideshare.net/stowers/ - More than 80 presentations (downloadable)
CPP Courses
http://www.bpgroup.org/ - 80+ courses leading to the Certified Process Professional qualification (CPP) all over the globe through 2017 (90,000+ now certified)
ACXP qualification
http://www.bpgroup.org/ - 20+ courses leading to the Accredited Customer Experience Professional (ACXP) in the USA, UK, Australia, UAE and South Africa
The Customer Experience Management Method (CEMMethod™)
http://www.cemmethod.com (now version 12)
The Certified Process Professional
http://www.certifiedprocessprofessional.com/ - Professional qualifications since 1992
Join us on Linked-In
http://bit.ly/joinbpgroup - 16,000+ members networking with ideas
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