Steve Towers - Keynote,Coach and Mentor
  • Hello!
  • Speaking
  • Coaching
  • Clients
  • Author
  • Contact_Steve
    • Blog
    • Twitter
    • LinkedIn Connections
    • Connect
  • SteveTowersOverview
  • OIBook

Business best sellers, articles &
​thought leadership

Visit Steve Towers CXObsession blog
Steve has authored more than a dozen books, plus contributions to many more. These are few of the best sellers. Here are also links to articles and other resources - please share and spread the words!
Picture
Coming 2020
Picture
The CX Professionals Playbook Available now - ONLINE and FREE
Some of the techniques you can apply that will transform your processes and CX
Picture
Picture
Picture
Picture
Picture









Picture
Steve's new book
"Outside-In 2020 Vision"
will be published 2020.

It is your Manifesto for business transformation utilizing the latest approaches in Customer Centricity and Process management.

​Register now for previews
​and news of its launch.

Articles published on LinkedIn Pulse
https://www.linkedin.com/today/author/stevetowers or click some examples below
​Register your interest here
for OI2020Vision​ the book
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture

Articles on LinkedIn Pulse
https://www.linkedin.com/today/author/stevetowers - 80+ articles on LinkedIn Pulse 

Blog around Successful Customer Outcomes
https://www.cxobsession.com - 400+ articles on Advanced BPM

Videos
https://www.youtube.com/user/snoozers69 - Over 70 videos on the theme

Presentations in powerpoint
http://www.slideshare.net/stowers/ - More than 80 presentations (downloadable)

CPP Courses
http://www.bpgroup.org/ - 80+ courses leading to the Certified Process Professional qualification (CPP) all over the globe through 2017 (90,000+ now certified)

ACXP qualification
http://www.bpgroup.org/ - 20+ courses leading to the Accredited Customer Experience Professional (ACXP) in the USA, UK, Australia, UAE and South Africa

The Customer Experience Management Method (CEMMethod™)
http://www.cemmethod.com (now version 12)

The Certified Process Professional
http://www.certifiedprocessprofessional.com/ - Professional qualifications since 1992

Join us on Linked-In
http://bit.ly/joinbpgroup - 16,000+ members networking with ideas
Picture
Picture
Picture
Picture
Picture
Picture
Trusted by Professionals from:
Picture
Picture
Picture
Join with me on LinkedIn: http://bit.ly/LinkWithSteve         Twitter: @stowers or skype: chessfiend2   PRIVACY POLICY
  • Hello!
  • Speaking
  • Coaching
  • Clients
  • Author
  • Contact_Steve
    • Blog
    • Twitter
    • LinkedIn Connections
    • Connect
  • SteveTowersOverview
  • OIBook