Visit Steve Towers CXObsession blog
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Steve has authored more than a dozen books, plus contributions to many more. These are few of the best sellers. Here are also links to articles and other resources - please share and spread the words!
The latest collaboration is one of the largest transformation programs in the world.
The book Dare! published in January 2020 chronicles the story so far. At a fundamental level all change comes down to the people. From innovative challenging leadership through to the people serving the customers face-to-face. Couple the cultural shift with a robust and proven method and BIG constructive change happens FAST. The Project and the book are an inspiration for any Organizational Journey.” “I've witnessed several presentations of the Project and in all of them my first impression was that the precise construct of the new organization, the description of each new role, and the risk analysis conducted to ascertain the risks of such an undertaking, all had an extraordinary level of detail. Of particular interest to me was the amount of people involved from the organization undergoing the change. That speaks well not only of the level of commitment of the leadership, but also of the level of enthusiasm and engagement of the workforce. I attribute this to the dedication of the Company’s Leadership and Project’s Leadership to deploy such an initiative" |
Coming soon...
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Steve's next book
Customer Experience Secrets will be published 2022. It is your Manifesto for business transformation utilizing the latest approaches in Customer Centricity and Process management. Register now for previews and news of its launch. 
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The CX Professionals Playbook Available now - ONLINE and FREE
Some of the techniques you can apply that will transform your processes and CX
Some of the techniques you can apply that will transform your processes and CX
Articles published on LinkedIn Pulse
https://www.linkedin.com/today/author/stevetowers or click some examples below
https://www.linkedin.com/today/author/stevetowers or click some examples below
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Articles on LinkedIn Pulse
https://www.linkedin.com/today/author/stevetowers - 100+ articles on LinkedIn Pulse
Blog around Successful Customer Outcomes
https://www.cxobsession.com - 450+ articles on Advanced BPM
Videos
https://www.youtube.com/user/snoozers69 - Over 100 videos on the theme
Presentations in powerpoint
http://www.slideshare.net/stowers/ - More than 80 presentations (downloadable)
CPP Courses
http://www.bpgroup.org/ - 80+ courses leading to the Certified Process Professional qualification (CPP) all over the globe through 2017 (90,000+ now certified)
ACXP qualification
http://www.bpgroup.org/ - 20+ courses leading to the Accredited Customer Experience Professional (ACXP) in the USA, UK, Australia, SE Asia, UAE and South Africa
The Customer Experience Management Method (CEMMethod™)
http://www.cemmethod.com (now version 14)
The Certified Process Professional
http://www.certifiedprocessprofessional.com/ - Professional qualifications since 1992
Join us on Linked-In
http://bit.ly/joinbpgroup - 16,000+ members networking with ideas
https://www.linkedin.com/today/author/stevetowers - 100+ articles on LinkedIn Pulse
Blog around Successful Customer Outcomes
https://www.cxobsession.com - 450+ articles on Advanced BPM
Videos
https://www.youtube.com/user/snoozers69 - Over 100 videos on the theme
Presentations in powerpoint
http://www.slideshare.net/stowers/ - More than 80 presentations (downloadable)
CPP Courses
http://www.bpgroup.org/ - 80+ courses leading to the Certified Process Professional qualification (CPP) all over the globe through 2017 (90,000+ now certified)
ACXP qualification
http://www.bpgroup.org/ - 20+ courses leading to the Accredited Customer Experience Professional (ACXP) in the USA, UK, Australia, SE Asia, UAE and South Africa
The Customer Experience Management Method (CEMMethod™)
http://www.cemmethod.com (now version 14)
The Certified Process Professional
http://www.certifiedprocessprofessional.com/ - Professional qualifications since 1992
Join us on Linked-In
http://bit.ly/joinbpgroup - 16,000+ members networking with ideas
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