NEW: AI and Customer Experience - Really? | Review our resources at https://linktr.ee/stevetowers
Read our review of 23 Top Notch CX Conferences for 2023
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Hello,  I am Steve Towers,
and I would personally like to welcome you.

Change must improve your well being to succeed. And that's what I am about.
Helping to deliver change that improves lives - personal, lifestyle and business.

As Founder and Executive Vice President of the BPG, I have extensive experience in consultation, design and delivery of large scale programs over my 31 years with the BPG. I believe because of my genuine personable approach, I am not only a trusted advisor but also a valued partner to my clients;

I work seamlessly to ensure BPG’s solutions are aligned to clients needs and desired outcomes. As a result, I am privileged to work with and be retained by the world’s leading companies who measure improvement through shareholder value, reduced costs, enhanced customer service and revenue growth. 

​In my personal development practice I coach, mentor and help to improve the lives of individuals, families and teams.

​My opinions and work have appeared on TV, radio and global publications. I have authored eight best selling books and appear frequently at large international conferences as a keynote, chair and workshop leader.

Take a look around; you'll find Customer Experience, Business Process Management and Process Toolkits, Downloads, Books, Videos, Webinars and Articles to help you achieve personal and business success.

​
To your success!
Go Grab Your Free Copy Now!
​The BP Group, operates as a not for profit business club established in 1992, works in association with 20+ global partners to deliver coaching, training and consultancy from the lunch room to the board room. I am happiest seeing transformation work in improving the lives of our clients and am constantly inspired by individual genius, team melding and success, and indeed helping to create companies that make the world a better place. 

>> Do you need to help your company transform? 
>> Do you want to learn the best practices in business transformation?
>> Do you want to use the most successful process techniques and tools?
>> Do you want to achieve personal and business success with BPM and CX qualifications?
>> Are you looking to transform your life, your work and your future?

Many of the solutions here contain everything I would do with you if we were doing a session together.

"Thank you Steve for the high quality & insightful training you delivered. Your innovative approach , critical thinking & up to date case studies facilitated this achievement 👍"
Muath Al-Azzam, Principal Services & Operations Specialist at Dubai Municipality
See my Global Firsts
Just announced.... ​
Named as a Global Top Ten CX Expert in 2023
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CX Networks Top 50 CX Influencers

Online  Live Training Huge Success...

 Moving our programs into online realtime LIVE Webinars has been received very well. The new online webinar interactive training programs featuring the Certified Process Professional, Accredited Customer Experience and Certified Outside-In Masters qualifications.
The 'in the room' programs are once again full swing - you can review the latest at https://www.bpgroup.org.

​If you are looking to gain professional certification in Customer Experience and Business Process Management ONLINE this is for you!

The sessions are online real-time with 2 and 3 hour tuition's over the period of 4 days. It is just like being in the room but you can do the courses in your own time in a place of your choosing, wearing whatever you want!

Upcoming Professional Qualification Sessions
​LIVE ONLINE WEBCLASSES - Fully Interactive
Certified Process Professional Master (CPPM)
ONLINE 4 days x 5 hrs per day

Certified Process Professional Champion (CPPC)
ONLINE 3 days x 5 hrs per day

Accredited CX Master (ACXM)
IN THE ROOM - DUBAI - JUNE 2023
4 days x 6 hrs per day
Certified Journey Management Professional (CJMP+)
ONLINE 4 days x 5 hrs per day

Accredited CX Master (ACXM)
ONLINE 4 days x 5 hrs per day

Accredited CX Champion (ACXC)
ONLINE 3 days x 5 hrs per day
Outside-In The Secret of the 21st c. Leading Companies. 
Now in its 10th edition.

FREE for a limited time
(Just pay a small S & H charge)

​Get the Book here - just provide your shipping address!
​
"This book will change the way you work forever" 
John Corr, President
Speaking | Coaching | Clients | Partners

ACX Masters
Live Fully Interactive
​4 day Webclass

Become an ACX Master!
Five hrs per day.at Four days

Register and qualify in Advanced Customer Experience.

​Going way beyond the theory and 'tests' we learn the secrets of the top performing companies on the planet and codify them together for your success.

We will review through case studies and hands-on the customer centric journeys of people like Zara, Zappos, Amazon, Emirates, BMW, Bentley, Apple and Uber.

Review the preview here 

CPP Champion
LIVE fully Interactive
​3 Days x 5 hrs pd 

Become a
​CPP/ACX Champion!

Review the details 
  • Uncover Process and CX opportunities in just hours
  • ​Identify Actions that will reduce process inefficiency by 30-60% within 30 days of deployment
  • ​Delight your internal and external Customers (making them your strongest advocates) through delivering Successful Customer Outcomes
  • ​Innovate to compete, set the market trend and even dominate your industry
  • ​Release significant costs, improve revenues and enhance service immediately (win the Triple Crown)
Review & Register here

CPP Masters
Live Fully Interactive
​4 day Webclass

Qualify as a CPP Master

4 days at 5 hours per day and we will progress through five levels as we examine the leading techniques and approaches of the most successful process and customer companies on the planet.

Questions we answer include:
  • How to transform any process, anywhere anytime
  • Using Outside-In perspectives we examine how to reframe business for the 21st c.
  • Moving beyond Industrial Age thinking and taking the people with you
  • ​How to Introduce new ways of working AND deliver Immediate tangible results

Review the preview here 
Global Firsts...
Steve Towers, business entrepreneur has founded more than a dozen companies and associations including a number of global firsts:🏆 ACKNOWLEDGEMENTS & AWARDS 🥇 2021-23 Notable Acknowledgements

Pre 2021 Recognition
  • ​Received the 'Lifetime Achievement Award' at Gartner's San Diego Conference in February 2007. http://bit.ly/Lifetime2007
  • Steve's latest (2020) co-authored book Dare! is an official Amazon 'best seller' featuring the successful transformation story of the world's largest Utility company - see the book here
  • As a leading proponent of Customer Experience Management published best sellers ‘Outside-In The Secret’, ‘The Process Tactics Playbook’ and contributed to ‘Foundations for Customer Centricity’ with business partner James Dodkins.
  • As part of the evolution of BPM and CX Steve co-developed the CEMMethod™ to encompass leading change approaches such as Customer Experience Management, Lean Six Sigma, Business Process Management, Agile and BPR.
  • Steve Towers has published many books, appeared on TV and Radio and supports the development of approaches for progressing Enterprises towards customer-centric operations and practice.
  • Steve co-Manages the world’s largest Lean Six Sigma Group on LinkedIn (770K+ members).
    He also Directs and manages 20+ progressive LinkedIn groups towards improving business performance through customer centric thinking.
  • Steve Towers is active in advancing Process Management thinking and the Customer cause through social and business networks, and sits as an executive advisor on several company boards, including non profits and charitable enterprises.
  • Steve became a start-up investor and advisor (2018-now) to several innovative SAAS companies - see the latest Parallel
  • Steve Towers frequently chairs and keynotes the major conferences on the theme of Business Process Management, Transformation & Customer Experience.
    You can see the recent and upcoming at http://www.stevetowers.com/speaking.html
    ​
  • Read some of the recent ADVANCE PRAISE here  
Some of the people I work with to deliver Customer Experience Transformations across 137 countries in 400+ organizations. Review them here.
Trusted by Professionals from:
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