Steve Towers - Keynote,Coach and Mentor
  • Hi!
  • Speaking
  • Coaching
  • Blog
  • Clients
  • Contact Us
  • CX Conferences 2023
  • Author
  • Contact_Steve
    • Twitter
    • LinkedIn Connections
    • Connect
  • SteveTowersOverview
  • OIBook
  • Online CX Accreditation
NEW: The seven deadly sins of Customer Experience
Review our resources at https://linktr.ee/stevetowers

Read our review of 23 Top Notch CX Conferences for 2023
Picture

Hello,  I am Steve Towers,
and I would personally like to welcome you.


Change must improve your well being to succeed. And that's what I am about.
Helping to deliver change that improves lives - personal, lifestyle and business.


As Founder and Executive Vice President of the BPG, I have extensive experience in consultation, design and delivery of large scale programs over my 31 years with the BPG. I believe because of my genuine personable approach, I am not only a trusted advisor but also a valued partner to my clients;

I work seamlessly to ensure BPG’s solutions are aligned to clients needs and desired outcomes. As a result, I am privileged to work with and be retained by the world’s leading companies who measure improvement through shareholder value, reduced costs, enhanced customer service and revenue growth. 

​In my personal development practice I coach, mentor and help to improve the lives of individuals, families and teams.

​My opinions and work have appeared on TV, radio and global publications. I have authored eight best selling books and appear frequently at large international conferences as a keynote, chair and workshop leader.

Take a look around; you'll find Customer Experience, Business Process Management and Process Toolkits, Downloads, Books, Videos, Webinars and Articles to help you achieve personal and business success.

​
To your success!

Picture
Go Grab Your Free Copy Now!
​The BP Group, operates as a not for profit business club established in 1992, works in association with 20+ global partners to deliver coaching, training and consultancy from the lunch room to the board room. I am happiest seeing transformation work in improving the lives of our clients and am constantly inspired by individual genius, team melding and success, and indeed helping to create companies that make the world a better place. 

>> Do you need to help your company transform? 
>> Do you want to learn the best practices in business transformation?
>> Do you want to use the most successful process techniques and tools?
>> Do you want to achieve personal and business success with BPM and CX qualifications?
>> Are you looking to transform your life, your work and your future?


Many of the solutions here contain everything I would do with you if we were doing a session together.

"Thank you Steve for the high quality & insightful training you delivered. Your innovative approach , critical thinking & up to date case studies facilitated this achievement 👍"
Muath Al-Azzam, Principal Services & Operations Specialist at Dubai Municipality
Picture
Steve Towers, CEO, CPPC, TEMA and ACXC
See my Global Firsts below...
Picture
Just announced.... CX Networks Top 50 CX Influencers
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture
Picture

Online  Live Training Huge Success...

Moving our programs into online realtime LIVE Webinars has been received very well. The new online webinar interactive training programs featuring the Certified Process Professional, Accredited Customer Experience and Certified Outside-In Masters qualifications.

​If you are looking to gain professional certification in Customer Experience and Business Process Management ONLINE this is for you!

The sessions are online real-time with 2 and 3 hour tuition's over the period of 4 days. It is just like being in the room but you can do the courses in your own time in a place of your choosing, wearing whatever you want!
Picture

Upcoming Professional Qualification Sessions
​LIVE ONLINE WEBCLASSES - Fully Interactive

Certified Process Professional Master (CPPM)
4 days x 5 hrs per day

Certified Process Professional Champion (CPPC)
3 days x 5 hrs per day

Certified Outside In Master (COIM)
7 weeks x 3 hours per week
Accredited CX Master (ACXM)
4 days x 5 hrs per day

Accredited CX Champion (ACXC)
3 days x 5 hrs per day
Picture
Outside-In The Secret of the 21st c. Leading Companies. 
Now in its 10th edition.

FREE for a limited time
(Just pay a small S & H charge)

​Get the Book here - just provide your shipping address!
​
"This book will change the way you work forever" 
John Corr, President

Speaking | Coaching | Clients | Partners
Picture
Picture

CPP Champion
LIVE fully Interactive
​3 Days x 5 hrs pd 


Picture
Picture
Become a
​CPP/ACX Champion!


Review the details 
  • Uncover Process and CX opportunities in just hours
  • ​Identify Actions that will reduce process inefficiency by 30-60% within 30 days of deployment
  • ​Delight your internal and external Customers (making them your strongest advocates) through delivering Successful Customer Outcomes
  • ​Innovate to compete, set the market trend and even dominate your industry
  • ​Release significant costs, improve revenues and enhance service immediately (win the Triple Crown)
Review & Register here
PREVIEW & REGISTER HERE
Picture

ACX Masters
Live Fully Interactive
​4 day Webclass


Picture
Picture
Become an ACX Master!
Five hrs per day.at Four days

Register and qualify in Advanced Customer Experience.

​
Going way beyond the theory and 'tests' we learn the secrets of the top performing companies on the planet and codify them together for your success.

We will review through case studies and hands-on the customer centric journeys of people like Zara, Zappos, Amazon, Emirates, BMW, Bentley, Apple and Uber.

Review the preview here 
ACX MASTER REGISTRATION
Picture
Picture

CPP Masters
Live Fully Interactive
​4 day Webclass


Picture
Picture
Qualify as a CPP Master

4 days at 5 hours per day and we will progress through five levels as we examine the leading techniques and approaches of the most successful process and customer companies on the planet.


Questions we answer include:
  • How to transform any process, anywhere anytime
  • Using Outside-In perspectives we examine how to reframe business for the 21st c.
  • Moving beyond Industrial Age thinking and taking the people with you
  • ​How to Introduce new ways of working AND deliver Immediate tangible results

Review the preview here 
CPP MASTERS PREVIEW
Picture

Global Firsts...
Steve Towers, business entrepreneur has founded more than a dozen companies and associations including a number of global firsts:
  • Co-invented the phrase Business Process Management (BPM) during a series of workshops and lectures in 1993/94 
    (source: An Executives Guide to Business Process Reengineering) 
  • Established the world's first global BPM community in 1992 
    (www.bpgroup.org) which has over 140,000 members. Join here.
  • Created, launched and delivered the world's first BPM Training course in 1996
  • Steve Towers co-created the world's first Advanced BPM Method - '8 Omega' in 2004
  • Steve Towers co-authored 'In Search of BPM Excellence' (2005) bringing together the leading writers and thinkers with the then current understanding of BPM
  • Steve Towers researched and encapsulated Advanced BPM and the customer age then co-authored a book with these findings in 2006 'Customer Expectation Management - Success without Exception' (2006)
  • Authored the 'manifesto for business transformation (Amazon)' book 'Outside-In, the secret of the 21st centuries leading companies' (2010)
  • The subsequent output 'Customer Experience Management Method (CEMMethod™)' is the means by which several of the world's leading companies achieve their ongoing success. CEMMethod™ is now at version 12 (twelve).
  • Co-Authored global best seller 'Dare! Behind the Scenes of the Best Business Transformation Project in the World' (2020)

🏆 ACKNOWLEDGEMENTS & AWARDS 🥇
2021-23 Notable Acknowledgements

  • Recognised Top 30 Global Guru in Customer Experience for 2023 https://globalgurus.org/customer-service-gurus-top-30/
  • Voted World Top 30 Global Guru in Customer Experience for 2022 https://globalgurus.org/customer-service-gurus-top-30/
  • Top 50 Customer Experience Influencers: http://bit.ly/CXInfluencers
  • Acknowledged World Top 30 Global Guru for 2021 https://globalgurus.org/customer-service-gurus-top-30/
  • Recognised as one of the 200 Top CX Thought Leaders for 2021 http://bit.ly/CXThoughtleaders 
Pre 2021 Recognition
  • Acknowledged World's Top 30 Global Gurus for 2020 https://globalgurus.org/customer-service-gurus-30/​
  • Acknowledged World Top 30 Customer Service Professionals for 2019 https://lnkd.in/d7mxgWT
  • Awarded Community Contributor of 2018 at the OPEX Week conference in Florida in 2018 https://youtu.be/hLPjYbPPRKA
  • Received the ‘Enterprise Architecture Hall of Fame Award’ at iCMG’s Bangalore Conference in 2011. http://bit.ly/EA2011Award 
  • ​Received the 'Lifetime Achievement Award' at Gartner's San Diego Conference in February 2007. http://bit.ly/Lifetime2007
  • Steve's latest (2020) co-authored book Dare! is an official Amazon 'best seller' featuring the successful transformation story of the world's largest Utility company - see the book here
  • As a leading proponent of Customer Experience Management published best sellers ‘Outside-In The Secret’, ‘The Process Tactics Playbook’ and contributed to ‘Foundations for Customer Centricity’ with business partner James Dodkins.
  • As part of the evolution of BPM and CX Steve co-developed the CEMMethod™ to encompass leading change approaches such as Customer Experience Management, Lean Six Sigma, Business Process Management, Agile and BPR.
  • Steve Towers has published many books, appeared on TV and Radio and supports the development of approaches for progressing Enterprises towards customer-centric operations and practice.
  • Steve co-Manages the world’s largest Lean Six Sigma Group on LinkedIn (770K+ members).
    He also Directs and manages 20+ progressive LinkedIn groups towards improving business performance through customer centric thinking.
  • Steve Towers is active in advancing Process Management thinking and the Customer cause through social and business networks, and sits as an executive advisor on several company boards, including non profits and charitable enterprises.
  • Steve became a start-up investor and advisor (2018-now) to several innovative SAAS companies - see the latest Parallel
  • Steve Towers frequently chairs and keynotes the major conferences on the theme of Business Process Management, Transformation & Customer Experience.
    You can see the recent and upcoming at http://www.stevetowers.com/speaking.html
    ​
  • Read some of the recent ADVANCE PRAISE here  

Some of the people I work with to deliver Customer Experience Transformations across 124 countries in 400+ organizations. Review them here.
Picture
Picture
Certified Process Professional Master (CPPM)
4 days x 5 hrs per day

Certified Process Professional Champion (CPPC)
3 days x 5 hrs per day

Certified Outside In Master (COIM)
7 weeks x 3 hours per week
Picture
Accredited CX Master (ACXM)
4 days x 5 hrs per day

Accredited CX Champion (ACXC)
3 days x 5 hrs per day
Trusted by Professionals from:
Picture
Picture
Review my resources at https://linktr.ee/stevetowers                                       PRIVACY POLICY
  • Hi!
  • Speaking
  • Coaching
  • Blog
  • Clients
  • Contact Us
  • CX Conferences 2023
  • Author
  • Contact_Steve
    • Twitter
    • LinkedIn Connections
    • Connect
  • SteveTowersOverview
  • OIBook
  • Online CX Accreditation