Retained by the world leading organizations Steve leads the field for Process Management, Customer Experience and Enterprise Transformation.
Review recent Testimonials for Steve and his team over the last couple of years.
Review recent Testimonials for Steve and his team over the last couple of years.
What
I help you and your organization deliver transformation programs across the spectrum of Customer Experience Management, Business Process Management and Enterprise Transformation
Who
With a track record including clients such as Disney, Amazon, BMW, Emirates, Virgin, Bentley, Citi, Apple, GE, Google and many more. Operating from the top team through to the front line my previous corporate experience with Citi and Direct of Technology and Operations (EMEA) provides a range of practical, cut through the politics, approaches proven, tried and tested with the best.
Where
Globally across 116 countries with a cadre of qualified and accredited individuals and 4,000+ companies. Working in association with partners and associates I focus on delivering objective results that specifically include winning the triple crown - simultaneously delivering lower costs, improved revenues and enhanced customer service.
How
Developed in association with Virgin Group our preferred approach is the CEMMethod. Now in version 11 it can be deployed as a stand-alone suite of techniques and methods, or more usually integrated into existing approaches such as Lean, Six Sigma, Agile, Service Design and Digital Transformation.
Why
The need for results immediately that are sustainable has never been so pressing. I focus on the tangibles that deliver from the top team, shareholders through to the front line and successful customer outcomes.
Credentials - besides some of the world's best performing companies I have received international recognition for my contribution to global business transformation. Over 40 years at the top table I have received many Awards, in the last decade including:
" Lifetime Achievement Award for contribution to Business - Gartner, San Diego 2007
" Enterprise Architect Hall of Fame - ICMG Annual Conference, Bangalore 2011
" Operational Excellence Global contributor of the Year, PEX Annual conference, Orlando 2018
Author - Since my first business book in 1993 I have published many titles including notably:
1993 - Business Process Reengineering - A senior Executives Guide
2004 - In Search of BPM Excellence
2005 - Thrive. How to success in the Age of the Customer
2006 - Customer Expectation Management
2010 - Outside-In. The secret of the 21st century leading companies
2016 - The Process Tactics Playbook
2019 - Everyone loves Great CX
2020 - Dare! Behind The Scenes of the Best Business Transformation Project In The World.
2020 - Outside-In. The secret of the 21st century leading companies (10th edition)
Respected Authority
An occasional radio and TV commentator in the UK, US and Middle East I am noted for my direct and 'no nonsense' style.
Corporate Events and conferences
I chair and keynote conferences across all continents with a balance of professional courtesy and in-depth insights I help corporate meetings and open events really deliver. In recent times my appearances have included industrial leaders, political dignitaries, top teams and executives away days across the US, Europe, Australia and the Middle East.
How
I engage around a number of themes including the following.
Please do get in touch and let's discuss how I can help you bring home personal and business success.
Here is a summary of what this could look like:
I help you and your organization deliver transformation programs across the spectrum of Customer Experience Management, Business Process Management and Enterprise Transformation
Who
With a track record including clients such as Disney, Amazon, BMW, Emirates, Virgin, Bentley, Citi, Apple, GE, Google and many more. Operating from the top team through to the front line my previous corporate experience with Citi and Direct of Technology and Operations (EMEA) provides a range of practical, cut through the politics, approaches proven, tried and tested with the best.
Where
Globally across 116 countries with a cadre of qualified and accredited individuals and 4,000+ companies. Working in association with partners and associates I focus on delivering objective results that specifically include winning the triple crown - simultaneously delivering lower costs, improved revenues and enhanced customer service.
How
Developed in association with Virgin Group our preferred approach is the CEMMethod. Now in version 11 it can be deployed as a stand-alone suite of techniques and methods, or more usually integrated into existing approaches such as Lean, Six Sigma, Agile, Service Design and Digital Transformation.
Why
The need for results immediately that are sustainable has never been so pressing. I focus on the tangibles that deliver from the top team, shareholders through to the front line and successful customer outcomes.
Credentials - besides some of the world's best performing companies I have received international recognition for my contribution to global business transformation. Over 40 years at the top table I have received many Awards, in the last decade including:
" Lifetime Achievement Award for contribution to Business - Gartner, San Diego 2007
" Enterprise Architect Hall of Fame - ICMG Annual Conference, Bangalore 2011
" Operational Excellence Global contributor of the Year, PEX Annual conference, Orlando 2018
Author - Since my first business book in 1993 I have published many titles including notably:
1993 - Business Process Reengineering - A senior Executives Guide
2004 - In Search of BPM Excellence
2005 - Thrive. How to success in the Age of the Customer
2006 - Customer Expectation Management
2010 - Outside-In. The secret of the 21st century leading companies
2016 - The Process Tactics Playbook
2019 - Everyone loves Great CX
2020 - Dare! Behind The Scenes of the Best Business Transformation Project In The World.
2020 - Outside-In. The secret of the 21st century leading companies (10th edition)
Respected Authority
An occasional radio and TV commentator in the UK, US and Middle East I am noted for my direct and 'no nonsense' style.
Corporate Events and conferences
I chair and keynote conferences across all continents with a balance of professional courtesy and in-depth insights I help corporate meetings and open events really deliver. In recent times my appearances have included industrial leaders, political dignitaries, top teams and executives away days across the US, Europe, Australia and the Middle East.
How
I engage around a number of themes including the following.
Please do get in touch and let's discuss how I can help you bring home personal and business success.
Here is a summary of what this could look like:
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Sample Feedback...
This was indeed spectacular to see people step outside their comfort zone. We can learn so much when we stop doing and start asking why first. Steve Towers you were phenomenal.
Roland Naidoo, Head Customer Operations Support
Multichoice
I recently attended the CPP Masters and it was a turning point for me in terms of managing and designing customer experience. The methodology is pragmatic and one that can really make a difference for the customer while increasing revenue, service and reducing costs. This year I have completed the CPP Champion level – it again exceeded my expectations and I have gained so much. I would recommend this programme to all organizations’ that are pursuing customer centricity.
Kirsty Dare, Head of Customer Service, Retail Distribution CPP Champion®
ABSA, South Africa
We held our outside in session last week focusing on a critical process for bank customers. We had a really fantastic session - not only did we walk away with the deliverables we needed, but people had a lot of fun too! Thanks again for the session. It was one of the most valuable and enjoyable sessions I have attended!
Sharon Laemle Naya, Senior Vice President, CPP Master®
Business Process Reengineering at Citi, USA
I’d like to express my gratitude for the wonderful session you’ve conducted at Batelco. We’ve had some very positive reviews and will look into how we can take this initiative further...
Saud Albuainain, Training & Development Coordinator, CPP Master®
Bahrain Telecommunications Company (Batelco), Bahrain
I just want to express my thanks to everyone involved in the past week, as I got so much out of our time.
That goes not just for Steve and James, who both really helped me to think about process in new ways, but all of my fellow participants in the class.
It was a great group, and I benefited from working with everyone there.
Brian La Carrubba, Senior Business Process Analyst, CPP Master®
Business Process Innovation, Great-West Life & Annuity, USA
Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions, I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.
Mark Barnett, Senior Vice President, CPP Master®
Process Design at Bank of America, USA
Thanks for your time and the fantastic course, delivered in Auckland recently. Looking forward to attending the CPP Masters in June - will see if I can bring some colleagues!!
Neal Ross, Chief Information Officer, CPP Master®
Konica Minolta Business Solutions, New Zealand
Review interviews from our recent work with global leaders
and then review the impact on the performance and people in the companies below
After experiencing how powerful the CPP training was late last year I recently engaged the BP Group (using the CEMMethod™) to redesign an entire end to end process within our business. We had varying levels of expertise in the room, and in 3 days we had completely redesigned our process, which now truly focussed on the right Successful Customer Outcome. The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focussed and engaged in their work.”
Chris Wix, Head of Business Improvement, Business Management, CPP Master®
Business Banking, National Australia Bank, Australia
Learning by doing and exploring up to date real-life outside-in initiatives of global companies is what the CPP course all about. This is my third course with the BP Group, and I have witnessed tremendous improvements to its content and delivery, and have never failed to leave amazed by the power of outside-in."
Saud Albuainain , Deputy Chairman, CPP Master®
Youth Pioneer Society, Saudi Arabia
I was inspired by your "Outside In" philosophy and am looking forward
to using these concepts to improve processes across the Council and achieve our SCO.
Lili James | Manager Family Services CPP Professional®
Bayside City Council, Australia
Thank you once again for a splendid workshop.
I can assure you, your teachings will personally help me add more value to my organization.
Shahid Osmani DBA (Business & IT), CPP Professional®
Quality Expert – Strategy & Corporate Excellence Dept. Dubai Customs, UAE
Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam , Business Analyst, CPP Professional®
National E-Health Transition Authority
Thanks for what were excellent sessions last week.
I still find it incredible that in this conventional information and process rich world we live in
that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically.
Charles Bennett, Managing Partner & Project Director, CPP Professional®
IBS Publishing, UK
Thanks to you for a fantastic course … I am an Outside-In fan now !
Jimmy Cuadra, Director Information Management, CPP Master®
Akzo Nobel Paints, SIngapore
I was struck with awe on the versatile yet practical experience that you shared.
Thanks for the wonderful session on CPP this week
Syed Raashid, Specialist, CPP Master®
RasGas Co Ltd. UAE
I really enjoyed the work in Lisbon. The first presentation was very conceptual to me,
and the specific examples and the second presentation created a "reality" context
which changes the way I think of work and will impact my organisation in a fundamental way.
João Nuno Ferreira, CPP Professional®
Galp Energia - Planeamento e Controlo Corporativos - Sistemas de Informação, Lisboa - Portugal
Your class was the most enjoyable and valuable class that I have taken.
My indication of the value of a class is how much it changes my day to day thinking.
Usually, I come out of a class looking for ways to use a new technique or tool in my day-to-day activities.
As I flew home, I pondered a new mind-set and approach in dealing with and helping customers,
which is significantly more important than learning a new tool
Howard Cheng, System Consulting Specialist, CPP Master®
FileNET Corporation, USA
Thanks again for the fantastic course and insights you provided.
Sean Schurmann, Business Process Architect, CPP Professional®
Queensland Building Services Authority, Australia.
I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices
I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework.
Steve Melville, Technology Director, CPP Master®
Oracle, USA.
Just a short note to say thanks again for the course. It was a truly mind blowing experience
and I will never think about process the same way again.
Craig Reid, Senior Business Analyst, CPP Master®
Gen-I, Australia
“You are really ‘The Insight Compass’ for all BPM people, and we are lucky to have you
offering guidance and help in this way.”
Haitham El-Ghareeb, CPP Master®
Lecturer at Faculty of Computers and Information Sciences, Mansoura University
"I really enjoyed last week and really learned alot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangalizing the CEM approach with our team.
Senior Analyst, Investment Bank, London
Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change.
Kenneth Mortimer, Principal, CPP Master®
MBA & Associates Ltd, Australia
The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi,
DPSA (South Africa)
Very informed, interesting, competent with a Mastery over the subject of Advanced Business Process Management
Deepak Kadam, Lead Consultant, Sungard
Steve is a magician and magnificent leader.
Sameer Kulkarni, Process Consultant,
Tech Mahindra, India
"The CPP Master Class changed my mind to think differently Outside In. I learned CEMMethod® to improve process in order to achieve Successful Customer Outcomes (SCO)"
Ahmed G. Tealeb, Senior Software Quality Assurance Engineer,
Ministry Of Interior - State of Qatar
Just wanted to thank you again for chairing the PEX Week London conference so brilliantly. It’s a pleasure to work with you.
Lucy James, Conference Director,
PEX IQPC, UK
Thank you once again for the truly Copernican learning experience that we had in June. Outside In is immensely appropriate here and so far our executives like the message.
Ernst Hertzog , Business Process Engineer, CPP Master®
Operations, MEDICLINIC SOUTHERN AFRICA
The event was a stupendous success, you were just brilliant,
with excellent valuable insights on customer experience transformation through process innovation!
Vijayalakshmi P.S, Global Practice Head,
BPM Consulting & Solutions, Wipro, India
Many thanks Steve for your coaching last week. I found it very enjoyable, fascinating and structured in equal measure. It is always good to attend courses with folks from other industries too, learning from each other’s experiences for example.
Lawrence Wood, Principal Consultant, CPP Master®
Services Middle East Schlumberger Information Solutions
Thank you very much for the wonderful training, I really enjoyed it.
Nora Regina Alawneh, Manager, Organizational Excellence
Al Hilal Bank Head Office
The detail was very relevant and extremely well presented.
Steve is a great communicator and spoke extremely well.
Paul Botes, Standard Bank
Bottom line, CEMMethod® is a to-the-point, straightforward, simple,
and easy to understand method that will help us and our clients reduce process
improvement project time, deliver value rapidly, and most important
make our customers and their customers happy.
Jihan AlSherif PMP, CPP-Master, CSSGB, NLP Certified, CPP Master®
Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd
The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi, DPSA (South Africa), CPP Professional®
...you've fundamentally changed the way I think about every process.
And inspired me to try Outside-In (OI) in all walks of life.
The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, CEO at BhumiTech, CPP Master®
If you are looking to improve your own professional skills in business process management and
business process improvement, then I would recommend the Advanced Business Process Methods and
Techniques of the Business Process Professional programme by BP Group.
Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog)
I had the privilege of having Steve Towers as my trainer when doing my Master Class in September. It was great having a coach/mentor of his caliber, he knows the subject matter intimately, he is passionate about what he teaches and has a wealth of knowledge and experience in the BPM field. I was in awe of his knowledge and his ability to disseminate the information the way he did. It took 2 days for me to get the ‘AHA’ moment but since then it has been amazing.
Jennifer van Wyk, CPP Master®
Business Performance Solutions, South Africa
I would like to thank you for a wonderful experience for me to know the nuances of ABPM.
Taking us to a new level on how to view processes & implement by way of sharing your
wealth of experience and enlightning us ....
Director Quality Management Group, 3i Infotech Ltd., India
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida
"Simple and different concepts which is path breaking and easy to understand and deploy"
Director Business Consulting, Chennai
"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia
"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA
"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International
"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank
“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley, Head of Business Process Management, Psingularity
"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International
“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management, AstraZeneca
Good morning, Mr Dodkins. We wish to express our deep appreciation to your organization for the pro-active training service delivery. We specially appreciate your humanistic approach to issues while the five days' interaction lasted.
Ibrahim Echu, Business Training Department, Industrial Training Fund Headquarters, Jos, Nigeria.
This was an incredible and stimulating workshop; I thoroughly enjoyed participating through the sessions ….
Deepak Kadam, Senior Manager, COE-PPM, SunGard Global Business Solutions & Technology
This was indeed spectacular to see people step outside their comfort zone. We can learn so much when we stop doing and start asking why first. Steve Towers you were phenomenal.
Roland Naidoo, Head Customer Operations Support
Multichoice
I recently attended the CPP Masters and it was a turning point for me in terms of managing and designing customer experience. The methodology is pragmatic and one that can really make a difference for the customer while increasing revenue, service and reducing costs. This year I have completed the CPP Champion level – it again exceeded my expectations and I have gained so much. I would recommend this programme to all organizations’ that are pursuing customer centricity.
Kirsty Dare, Head of Customer Service, Retail Distribution CPP Champion®
ABSA, South Africa
We held our outside in session last week focusing on a critical process for bank customers. We had a really fantastic session - not only did we walk away with the deliverables we needed, but people had a lot of fun too! Thanks again for the session. It was one of the most valuable and enjoyable sessions I have attended!
Sharon Laemle Naya, Senior Vice President, CPP Master®
Business Process Reengineering at Citi, USA
I’d like to express my gratitude for the wonderful session you’ve conducted at Batelco. We’ve had some very positive reviews and will look into how we can take this initiative further...
Saud Albuainain, Training & Development Coordinator, CPP Master®
Bahrain Telecommunications Company (Batelco), Bahrain
I just want to express my thanks to everyone involved in the past week, as I got so much out of our time.
That goes not just for Steve and James, who both really helped me to think about process in new ways, but all of my fellow participants in the class.
It was a great group, and I benefited from working with everyone there.
Brian La Carrubba, Senior Business Process Analyst, CPP Master®
Business Process Innovation, Great-West Life & Annuity, USA
Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions, I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.
Mark Barnett, Senior Vice President, CPP Master®
Process Design at Bank of America, USA
Thanks for your time and the fantastic course, delivered in Auckland recently. Looking forward to attending the CPP Masters in June - will see if I can bring some colleagues!!
Neal Ross, Chief Information Officer, CPP Master®
Konica Minolta Business Solutions, New Zealand
Review interviews from our recent work with global leaders
and then review the impact on the performance and people in the companies below
After experiencing how powerful the CPP training was late last year I recently engaged the BP Group (using the CEMMethod™) to redesign an entire end to end process within our business. We had varying levels of expertise in the room, and in 3 days we had completely redesigned our process, which now truly focussed on the right Successful Customer Outcome. The engagement experienced was exceptional and all of those involved said it helped them to be truly customer focussed and engaged in their work.”
Chris Wix, Head of Business Improvement, Business Management, CPP Master®
Business Banking, National Australia Bank, Australia
Learning by doing and exploring up to date real-life outside-in initiatives of global companies is what the CPP course all about. This is my third course with the BP Group, and I have witnessed tremendous improvements to its content and delivery, and have never failed to leave amazed by the power of outside-in."
Saud Albuainain , Deputy Chairman, CPP Master®
Youth Pioneer Society, Saudi Arabia
I was inspired by your "Outside In" philosophy and am looking forward
to using these concepts to improve processes across the Council and achieve our SCO.
Lili James | Manager Family Services CPP Professional®
Bayside City Council, Australia
Thank you once again for a splendid workshop.
I can assure you, your teachings will personally help me add more value to my organization.
Shahid Osmani DBA (Business & IT), CPP Professional®
Quality Expert – Strategy & Corporate Excellence Dept. Dubai Customs, UAE
Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam , Business Analyst, CPP Professional®
National E-Health Transition Authority
Thanks for what were excellent sessions last week.
I still find it incredible that in this conventional information and process rich world we live in
that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically.
Charles Bennett, Managing Partner & Project Director, CPP Professional®
IBS Publishing, UK
Thanks to you for a fantastic course … I am an Outside-In fan now !
Jimmy Cuadra, Director Information Management, CPP Master®
Akzo Nobel Paints, SIngapore
I was struck with awe on the versatile yet practical experience that you shared.
Thanks for the wonderful session on CPP this week
Syed Raashid, Specialist, CPP Master®
RasGas Co Ltd. UAE
I really enjoyed the work in Lisbon. The first presentation was very conceptual to me,
and the specific examples and the second presentation created a "reality" context
which changes the way I think of work and will impact my organisation in a fundamental way.
João Nuno Ferreira, CPP Professional®
Galp Energia - Planeamento e Controlo Corporativos - Sistemas de Informação, Lisboa - Portugal
Your class was the most enjoyable and valuable class that I have taken.
My indication of the value of a class is how much it changes my day to day thinking.
Usually, I come out of a class looking for ways to use a new technique or tool in my day-to-day activities.
As I flew home, I pondered a new mind-set and approach in dealing with and helping customers,
which is significantly more important than learning a new tool
Howard Cheng, System Consulting Specialist, CPP Master®
FileNET Corporation, USA
Thanks again for the fantastic course and insights you provided.
Sean Schurmann, Business Process Architect, CPP Professional®
Queensland Building Services Authority, Australia.
I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices
I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework.
Steve Melville, Technology Director, CPP Master®
Oracle, USA.
Just a short note to say thanks again for the course. It was a truly mind blowing experience
and I will never think about process the same way again.
Craig Reid, Senior Business Analyst, CPP Master®
Gen-I, Australia
“You are really ‘The Insight Compass’ for all BPM people, and we are lucky to have you
offering guidance and help in this way.”
Haitham El-Ghareeb, CPP Master®
Lecturer at Faculty of Computers and Information Sciences, Mansoura University
"I really enjoyed last week and really learned alot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangalizing the CEM approach with our team.
Senior Analyst, Investment Bank, London
Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change.
Kenneth Mortimer, Principal, CPP Master®
MBA & Associates Ltd, Australia
The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi,
DPSA (South Africa)
Very informed, interesting, competent with a Mastery over the subject of Advanced Business Process Management
Deepak Kadam, Lead Consultant, Sungard
Steve is a magician and magnificent leader.
Sameer Kulkarni, Process Consultant,
Tech Mahindra, India
"The CPP Master Class changed my mind to think differently Outside In. I learned CEMMethod® to improve process in order to achieve Successful Customer Outcomes (SCO)"
Ahmed G. Tealeb, Senior Software Quality Assurance Engineer,
Ministry Of Interior - State of Qatar
Just wanted to thank you again for chairing the PEX Week London conference so brilliantly. It’s a pleasure to work with you.
Lucy James, Conference Director,
PEX IQPC, UK
Thank you once again for the truly Copernican learning experience that we had in June. Outside In is immensely appropriate here and so far our executives like the message.
Ernst Hertzog , Business Process Engineer, CPP Master®
Operations, MEDICLINIC SOUTHERN AFRICA
The event was a stupendous success, you were just brilliant,
with excellent valuable insights on customer experience transformation through process innovation!
Vijayalakshmi P.S, Global Practice Head,
BPM Consulting & Solutions, Wipro, India
Many thanks Steve for your coaching last week. I found it very enjoyable, fascinating and structured in equal measure. It is always good to attend courses with folks from other industries too, learning from each other’s experiences for example.
Lawrence Wood, Principal Consultant, CPP Master®
Services Middle East Schlumberger Information Solutions
Thank you very much for the wonderful training, I really enjoyed it.
Nora Regina Alawneh, Manager, Organizational Excellence
Al Hilal Bank Head Office
The detail was very relevant and extremely well presented.
Steve is a great communicator and spoke extremely well.
Paul Botes, Standard Bank
Bottom line, CEMMethod® is a to-the-point, straightforward, simple,
and easy to understand method that will help us and our clients reduce process
improvement project time, deliver value rapidly, and most important
make our customers and their customers happy.
Jihan AlSherif PMP, CPP-Master, CSSGB, NLP Certified, CPP Master®
Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller, Planning & Roadmap Manager, MTN (Pty) Ltd
The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi, DPSA (South Africa), CPP Professional®
...you've fundamentally changed the way I think about every process.
And inspired me to try Outside-In (OI) in all walks of life.
The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, CEO at BhumiTech, CPP Master®
If you are looking to improve your own professional skills in business process management and
business process improvement, then I would recommend the Advanced Business Process Methods and
Techniques of the Business Process Professional programme by BP Group.
Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog)
I had the privilege of having Steve Towers as my trainer when doing my Master Class in September. It was great having a coach/mentor of his caliber, he knows the subject matter intimately, he is passionate about what he teaches and has a wealth of knowledge and experience in the BPM field. I was in awe of his knowledge and his ability to disseminate the information the way he did. It took 2 days for me to get the ‘AHA’ moment but since then it has been amazing.
Jennifer van Wyk, CPP Master®
Business Performance Solutions, South Africa
I would like to thank you for a wonderful experience for me to know the nuances of ABPM.
Taking us to a new level on how to view processes & implement by way of sharing your
wealth of experience and enlightning us ....
Director Quality Management Group, 3i Infotech Ltd., India
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida
"Simple and different concepts which is path breaking and easy to understand and deploy"
Director Business Consulting, Chennai
"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia
"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA
"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International
"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank
“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley, Head of Business Process Management, Psingularity
"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International
“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management, AstraZeneca
Good morning, Mr Dodkins. We wish to express our deep appreciation to your organization for the pro-active training service delivery. We specially appreciate your humanistic approach to issues while the five days' interaction lasted.
Ibrahim Echu, Business Training Department, Industrial Training Fund Headquarters, Jos, Nigeria.
This was an incredible and stimulating workshop; I thoroughly enjoyed participating through the sessions ….
Deepak Kadam, Senior Manager, COE-PPM, SunGard Global Business Solutions & Technology
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