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CPP Champion
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ACX Masters
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CPP Masters
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Global Firsts...
Steve Towers, business entrepreneur has founded more than a dozen companies and associations including a number of global firsts:
Recent Notable Acknowledgements
Steve Towers, business entrepreneur has founded more than a dozen companies and associations including a number of global firsts:
- Co-invented the phrase Business Process Management (BPM) during a series of workshops and lectures in 1993/94
(source: An Executives Guide to Business Process Reengineering) - Established the world's first global BPM community in 1992
(www.bpgroup.org) which has over 140,000 members. Join here. - Created, launched and delivered the world's first BPM Training course in 1996
- Steve Towers co-created the world's first Advanced BPM Method - '8 Omega' in 2004
- Steve Towers co-authored 'In Search of BPM Excellence' (2005) bringing together the leading writers and thinkers with the then current understanding of BPM
- Steve Towers researched and encapsulated Advanced BPM and the customer age then co-authored a book with these findings in 2006 'Customer Expectation Management - Success without Exception' (2006)
- Authored the 'manifesto for business transformation (Amazon)' book 'Outside-In, the secret of the 21st centuries leading companies' (2010)
- The subsequent output 'Customer Experience Management Method (CEMMethod™)' is the means by which several of the world's leading companies achieve their ongoing success. CEMMethod™ is now at version 12 (twelve).
- Co-Authored global best seller 'Dare! Behind the Scenes of the Best Business Transformation Project in the World' (2020)
Recent Notable Acknowledgements
- Top 50 Customer Experience Influencers: http://bit.ly/CXInfluencers
- Acknowledged World Top 30 Customer Experience Global Guru for 2022
https://globalgurus.org/customer-service-gurus-top-30/ - Acknowledged World Top 30 Customer Service Global Guru for 2021
https://globalgurus.org/customer-service-gurus-top-30/ - Recognized as one of the 200 Top CX Thought Leaders for 2021 http://bit.ly/CXThoughtleaders
- Acknowledged Worlds Top 30 Global Gurus for 2020 https://globalgurus.org/customer-service-gurus-30/
- Acknowledged World Top 30 Customer Service Professionals for 2019 https://lnkd.in/d7mxgWT
- Awarded Community Contributor of 2018 at the OPEX Week conference in Florida in 2018 https://youtu.be/hLPjYbPPRKA
- Received the ‘Enterprise Architecture Hall of Fame Award’ at iCMG’s Bangalore Conference in 2011. http://bit.ly/EA2011Award
- Received the 'Lifetime Achievement Award' at Gartner's San Diego Conference in February 2007. http://bit.ly/Lifetime2007
- Steve's latest (2020) co-authored book Dare! is an official Amazon 'best seller' featuring the successful transformation story of the worlds largest Utility company - see the book here
- As a leading proponent of Customer Experience Management published best sellers ‘Outside-In The Secret’, ‘The Process Tactics Playbook’ and contributed to ‘Foundations for Customer Centricity’ with business partner James Dodkins.
- As part of the evolution of BPM and CX Steve co-developed the CEMMethod™ to encompass leading change approaches such as Customer Experience Management, Lean Six Sigma, Business Process Management, Agile and BPR.
- Steve Towers has published many books, appeared on TV and Radio and supports the development of approaches for progressing Enterprises towards customer-centric operations and practice.
- Steve co-Manages the world’s largest Lean Six Sigma Group on LinkedIn (770K+ members).
He also Directs and manages 20+ progressive LinkedIn groups towards improving business performance through customer centric thinking. - Steve Towers is active in advancing Process Management thinking and the Customer cause through social and business networks, and sits as an executive advisor on several company boards, including non profits and charitable enterprises.
- Steve became a start-up investor and advisor (2018-now) to several innovative SAAS companies - see the latest Parallel
- Steve Towers frequently chairs and keynotes the major conferences on the theme of Business Process Management, Transformation & Customer Experience.
You can see the recent and upcoming at http://www.stevetowers.com/speaking.html
- Read some of the recent ADVANCE PRAISE here
Some of the people I work with to deliver Customer Experience Transformations across 132 countries in 400+ organizations. Review them here.
Certified Process Professional Master (CPPM)
4 days x 5 hrs per day Certified Process Professional Champion (CPPC) 3 days x 5 hrs per day Certified Outside In Master (COIM) 7 weeks x 3 hours per week |
Accredited CX Master (ACXM)
4 days x 5 hrs per day Accredited CX Champion (ACXC) 3 days x 5 hrs per day |
