Global Firsts
Steve Towers, business entrepreneur has founded more than a dozen companies and associations including a number of global firsts:
Steve Towers, business entrepreneur has founded more than a dozen companies and associations including a number of global firsts:
- invented the phrase Business Process Management (BPM) during a series of workshops and lectures in 1993/94
(source: An Executives Guide to Business Process Reengineering) - Established the world's first global BPM community in 1992
(www.bpgroup.org) which has over 90,000 members. Join here. - Created, launched and delivered the world's first BPM Training course in 1996
- Steve Towers co-created the world's first Advanced BPM Method - '8 Omega' in 2004
- Steve Towers & Peter Fingar co-authored 'In Search of BPM Excellence' (2005) bringing together the leading writers and thinkers with the then current understanding of BPM
- Steve Towers researched and encapsulated Advanced BPM and the customer age then co-authored a book with these findings in 2006 'Customer Expectation Management - Success without Exception' (2006)
Some of the people I work with to deliver Customer Experience Transformations across 116 countries in 400+ organizations. Review them here.
The subsequent output 'Customer Experience Management Method (CEMMethod™)' is the means by which several of the world's leading companies achieve their ongoing success. CEMMethod™ is now at version 11 (eleven).
- Steve Received the 'Lifetime Achievement Award' at Gartner's San Diego Conference in February 2007.
www.prweb.com/releases/2007/3/prweb509554.htm - Received the ‘Enterprise Architecture Hall of Fame Award’ at iCMG’s Bangalore Conference in 2011.
http://live.icmgworld.com/architectureawards/2015/index.php/winners/winners-2011 and
also https://www.youtube.com/watch?v=S9S_Ci56bCo - Awarded Community Contributor of the 2018 at the PEX Week conference in Florida in 2018 https://youtu.be/hLPjYbPPRKA
- Acknowledged World Top 30 Customer Service Professionals for 2019 (15th) https://lnkd.in/d7mxgWT
- As part of the evolution of BPM Steve co-developed the CEMMethod™ to encompass leading change approaches such as Customer Experience Management, Lean Six Sigma, Business Process Management, Agile and BPR.
- Steve Towers has published many books, appeared on TV and Radio and supports the development of approaches for progressing Enterprises towards customer centric operations and practice.
- As a leading proponent of Customer Experience Management published best sellers ‘Outside-In The Secret’, ‘The Process Tactics Playbook’ and contributed to ‘Foundations for Customer Centricity’ with business partner James Dodkins.
- Steve Manages the world’s largest Lean Six Sigma Group on LinkedIn (525K members at time of writing). He also Directs and manages 20+ progressive LinkedIn groups towards improving business performance through customer centric thinking.
- Steve Towers is active in advancing the Customer cause through social and business networks, and sits as an executive advisor on several company boards, including non profits and charitable enterprises.
- Steve Towers frequently chairs and keynotes the major conferences on the theme of Business Transformation & Customer Experience.
You can see the recent and upcoming at http://www.stevetowers.com/speaking.html - Read some of the recent ADVANCE PRAISE here