Hello, I am Steve Towers,
and I would personally like to welcome you. If you feel change will degrade your life and not improve it of course you'll resist. Change must improve your well being to succeed. And that's what I am about. Helping to deliver change that improves lives - personal, lifestyle and business. As Founder and Executive Vice President of the BPG, I have extensive experience in consultation, design and delivery of large scale programs over my 25 years with the BPG. I believe because of my genuine personable approach, I am not only a trusted advisor but also a valued partner to my clients; I work seamlessly to ensure BPG’s solutions are aligned to clients needs and desired outcomes. As a result, I am privileged to work with and be retained by the world’s leading companies who measure improvement through shareholder value, reduced costs, enhanced customer service and revenue growth. In my personal development practice I coach, mentor and help to improve the lives of individuals, families and teams. My opinions and work have appeared on TV, radio and global publications. I have authored eight best selling books and appear frequently at large international conferences as a keynote, chair and workshop leader. The BP Group, a not for profit business club established in 1992, works in association with 20+ global partners to deliver coaching, training and consultancy from the lunch room to the board room. I am happiest seeing transformation work in improving the lives of our clients and am constantly inspired by individual genius, team melding and success, and indeed helping to create companies that make the world a better place. > Do you need to help your company transform? > Do you want to learn the best practices in business transformation? > Do you want to use the most successful process techniques and tools? > Do you want to achieve personal and business success with BPM qualifications? > Are you looking to transform your life, your work and your future? Many of the solutions here contain everything I would do with you if we were doing a session together. Take a look around; you'll find Customer Experience and Process Toolkits, Downloads, Books, Videos, Webinars and Articles to help you achieve personal and business success. To your success!
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Global Firsts
Steve Towers, business entrepreneur has founded more than a dozen companies and associations including a number of global firsts:
Steve Towers, business entrepreneur has founded more than a dozen companies and associations including a number of global firsts:
- invented the phrase Business Process Management (BPM) during a series of workshops and lectures in 1993/94
(source: An Executives Guide to Business Process Reengineering) - Established the world's first global BPM community in 1992
(www.bpgroup.org) which has over 90,000 members. Join here. - Created, launched and delivered the world's first BPM Training course in 1996
- Steve Towers co-created the world's first Advanced BPM Method - '8 Omega' in 2004
- Steve Towers & Peter Fingar co-authored 'In Search of BPM Excellence' (2005) bringing together the leading writers and thinkers with the then current understanding of BPM
- Steve Towers researched and encapsulated Advanced BPM and the customer age then co-authored a book with these findings in 2006 'Customer Expectation Management - Success without Exception' (2006)
Some of the people I work with to deliver Customer Experience Transformations across 116 countries in 400+ organizations. Review them here.
The subsequent output 'Customer Experience Management Method (CEMMethod™)' is the means by which several of the world's leading companies achieve their ongoing success. CEMMethod™ is now at version 11 (eleven).
- Steve Received the 'Lifetime Achievement Award' at Gartner's San Diego Conference in February 2007.
www.prweb.com/releases/2007/3/prweb509554.htm - Received the ‘Enterprise Architecture Hall of Fame Award’ at iCMG’s Bangalore Conference in 2011.
http://live.icmgworld.com/architectureawards/2015/index.php/winners/winners-2011 and
also https://www.youtube.com/watch?v=S9S_Ci56bCo - Awarded Community Contributor of the 2018 at the PEX Week conference in Florida in 2018 https://youtu.be/hLPjYbPPRKA
- Acknowledged World Top 30 Customer Service Professionals for 2019 (15th) https://lnkd.in/d7mxgWT
- As part of the evolution of BPM Steve co-developed the CEMMethod™ to encompass leading change approaches such as Customer Experience Management, Lean Six Sigma, Business Process Management, Agile and BPR.
- Steve Towers has published many books, appeared on TV and Radio and supports the development of approaches for progressing Enterprises towards customer centric operations and practice.
- As a leading proponent of Customer Experience Management published best sellers ‘Outside-In The Secret’, ‘The Process Tactics Playbook’ and contributed to ‘Foundations for Customer Centricity’ with business partner James Dodkins.
- Steve Manages the world’s largest Lean Six Sigma Group on LinkedIn (525K members at time of writing). He also Directs and manages 20+ progressive LinkedIn groups towards improving business performance through customer centric thinking.
- Steve Towers is active in advancing the Customer cause through social and business networks, and sits as an executive advisor on several company boards, including non profits and charitable enterprises.
- Steve Towers frequently chairs and keynotes the major conferences on the theme of Business Transformation & Customer Experience.
You can see the recent and upcoming at http://www.stevetowers.com/speaking.html - Read some of the recent ADVANCE PRAISE here